Thursday, December 20, 2007

An Open Letter to Washington Mutual / WaMu

It is my great hope that this message gets forwarded to the district manager who oversees the Journal Square Wamu branch in Jersey City, NJ.

Out of all the banks I've used in my life, no branch has treated me more poorly and unfairly than the Washington Mutual Journal Square branch.

The most recent injustice occurred on December 14, 2007 when I deposited a check drafted directly from Wachovia for XXXXX. The lady at the teller told me she had to call in to verify the check which she did and I thought everything had been processed and taken care of.

It is now December 19th and the check still has not been processed. Let's not overlook the timing of this during the holidays, WaMu is absolutely putting unnecessary strain and stress that no customer should have to endure.

I went down to the local branch today to find out why they had refused to make my funds available and they said half of it would clear on Friday, the other half EIGHT DAYS FROM TODAY. That's a total of 13 days waiting time for a bank-issued check (not a personal check, mind you) to clear. How in the world am I suppose to not take that personal? This is Christmastime, I have bills to pay, and you pull this crap on me? Seriously?

Some of the other problems I've had with Washington Mutual or, if you will WaMu Journal Square have been stolen deposits and badmouthing my good name.

Stolen deposit: check your records, this year, I deposited cash in the ATM one late night and WaMu Journal Square processed this envelope as empty. When I went down to the branch to complain, they basically called me a liar to my face and said that it could not have happened. Three weeks later, I assume after some kind of investigation was launched, the funds mysteriously reappeared in my account, No apologies were given, no explanations were made, no mention of thieves being fired. No respect, unfortunately. I guess they must have looked at the videotape. Now who's the liar WaMu? Look at your bank records, you tell me.

And last but not least, the few times online bill pay has not worked for me, my landlord called up WaMu to find out what the problem was because they know me to be a responsible person always paying in a timely manner. WaMu went on to tell my landlord that I was a tier 2 customer of theirs, and insisted that the mistake was my fault! Tier 2? Are you kidding me?

If and when my funds ever clear (hopefully before 2008, but I'm not holding my breath) I'll be taking my business elsewhere because of the way I've been treated at WaMu Journal Square in Jersey City, and I'll be wishing your company nothing but ill for rest of my life. I"m not lying about that.

Friday, December 14, 2007

PCLINUXOS is getting crappier

things aren't working. things that used to work quite well like Audacity and and soundKonvertor.

I just did the most recent update so hopefully that will resolve the fact that I can't get to the noise removal tool in audacity, in fact none of the editing tools have been availible.

one great thing that came out of these frustrations is the discovery of this site:

podtopia

I may get into that kind of stuff and the girl that runs the site seems quite helpful explaining things--even using video step-throughs that have already helped quite a bit.